Privacy Policy

Last updated: March 2026

1. Introduction

Bali Private Car (“we,” “our,” or “us”), operated by Juara Holding Group, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website (www.baliprivatecar.com) and our transportation services.

2. Information We Collect

Personal Information: When you make a booking, we collect your name, email address, phone number (including WhatsApp), hotel/pickup address, travel dates, and flight details (for airport transfers).

Website Data: We automatically collect browser type, IP address, pages visited, and time spent on our website through cookies and analytics tools to improve our service.

Payment Information: For advance bookings requiring deposits, payment details are processed through secure third-party payment processors. We do not store credit card information on our servers.

3. How We Use Your Information

We use your personal information to: process and confirm your bookings; coordinate your transportation (sharing pickup details with your assigned driver); send booking confirmations and driver details via WhatsApp or email; respond to your inquiries; improve our services; and send promotional offers (only with your consent).

4. Information Sharing

We share your information only with: our drivers (limited to name, pickup location, and time needed to provide the service); Juara Holding Group companies (if you book cross-group services like yacht charters or Komodo trips); and payment processors (for handling transactions securely).

We never sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies

Our website uses cookies to enhance your browsing experience, analyze traffic, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

6. Data Security

We implement reasonable security measures to protect your personal information, including SSL encryption on our website and secure data storage practices. However, no method of internet transmission is 100% secure.

7. Data Retention

We retain your booking information for up to 2 years after your last service for customer service and legal purposes. You may request deletion of your data at any time by contacting us.

8. Your Rights

You have the right to: access your personal data; request correction of inaccurate data; request deletion of your data; opt out of marketing communications; and withdraw consent at any time.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or to exercise your data rights, contact us at: info@baliprivatecar.com or via WhatsApp: +62 812-3607-8845.