Terms & Conditions

Last updated: March 2026

1. Service Agreement

By booking transportation services through Bali Private Car (operated by Juara Holding Group), you agree to these terms and conditions. A booking is confirmed when you receive written confirmation via WhatsApp, email, or our booking system.

2. Booking & Payment

Confirmation: Bookings are confirmed upon receipt of written acknowledgment from our team. For standard transfers and day tours, no deposit is required. Multi-day charters and special event bookings require a 30% deposit.

Payment Methods: We accept cash (IDR or USD), bank transfer (BCA, Mandiri), PayPal, and credit cards for advance bookings. Standard bookings are payable at the end of the service in cash or via agreed method.

Pricing: All quoted prices are fixed and include vehicle, professional driver, fuel, and parking fees. Entrance tickets to attractions, meals, tips, and toll roads are not included unless specifically stated. View our pricing page for current rates.

3. Cancellation & Refund Policy

By the customer:

• More than 48 hours before pickup: Full refund of any deposit paid.

• 24-48 hours before pickup: 50% refund of deposit.

• Less than 24 hours before pickup: No refund. The full booking value may be charged.

• No-show: Full booking value charged.

By Bali Private Car: In the rare event we need to cancel (due to force majeure, vehicle breakdown, etc.), we will provide an alternative vehicle of equal or higher quality, or issue a full refund.

4. Service Hours & Overtime

Standard service hours are as stated in your booking confirmation. If you wish to extend your service beyond the booked duration, overtime charges apply at the hourly rate for your vehicle type. Your driver will inform you before overtime charges begin.

5. Passenger Responsibilities

Passengers are expected to treat the vehicle and driver with respect. Smoking in the vehicle is not permitted. Any damage to the vehicle caused by passengers may be charged to the booking party. Illegal activities are strictly prohibited.

6. Airport Transfers

For airport pickups, our driver will wait at the arrivals exit with a name board. We monitor flight arrivals and adjust pickup time for delays at no extra charge. We provide up to 60 minutes of complimentary waiting time from the flight’s actual landing time. Additional waiting is charged at the overtime rate.

7. Safety & Insurance

All vehicles are registered for commercial passenger transport and covered by comprehensive insurance. Our drivers hold valid commercial driving licenses and undergo regular safety training. Child seats are available upon request at no extra charge.

8. Liability

Bali Private Car is not liable for delays caused by traffic, road conditions, weather, or circumstances beyond our control. We are not responsible for personal belongings left in the vehicle, though we will make every effort to return lost items. Our liability is limited to the value of the booked service.

9. Modifications

Free modifications to bookings (change of time, destination, or vehicle) are permitted up to 12 hours before the scheduled pickup time, subject to availability. Changes within 12 hours will be accommodated where possible but cannot be guaranteed.

10. Contact

For questions about these terms, contact us at [email protected] or via WhatsApp.